Information for Patients
Hours: Monday to Friday - 7:30 am to 6:00 pm; Saturday - 8:00 am to 1:00 pm; Sunday - Closed.
Make an appointment
When you arrive, Reception will take you through our process for new patients. Feel free to ask for information on anything you are unsure about. We can also give you pamphlets on various medical conditions.
Telephone calls to doctors about urgent matters will be returned if you leave your number and a short message with reception staff. Doctors are often with patients and may be unable to take your call immediately.
While You Wait
Sit in state of the art seating in our bright, modern waiting room – disability seating and wheelchair space is provided. We also provide additional seating in the front foyer and at the side entrance of our Practice for your convenience.
Use free WiFi. The password is available from the reception team.
Watch TV or our interactive screen to find out more about our centre.
Let your children enjoy the play area.
Make use of our facilities for parents with babies located in the accessible toilet.
In the Consulting Room
Our doctors are dedicated to providing quality, professional medical consultations.
If you have tests results that require you to return, you will be contacted to make a follow-up appointment.
Fees
For patients with a concession card aged 18-74 years there is an annual fee of $80.
For patients with a concession card aged 75-83 years there is an annual fee of $40.
For these fees an invoice will be sent with payment options.
There is a fee with some procedures and ancillary services.
For children 17 years old or less, DVA Gold Card patients, patients aged 84 years or older, there are no fees for consultations.
After Hours Services for urgent medical problems - contact 02 5525 1111
Weekdays: 6:00 pm - 7:30 am; Saturday: 1:00 pm - Monday 7:30 am. Greenmeadows doctors participate in a roster.
Telephone Appointments
We offer telephone appointments. To discuss booking a telephone appointment contact reception on 5525 1111
Interpreter Service
Our GPs and Practice staff rely on a patient's English speaking family members or friends. If not available or not appropriate, an interpreter service can be arranged by phoning 1300 131 450.
Privacy Policy/Telephone Calls
This practice follows the RACGP Code of Practice for the management of health information in medical practices. A copy is available from reception and is available on our website. To ensure privacy compliance and confidentiality of medical information, specific test results and other information are not given out via telephone.
Patient Feedback
We invite patients to let us know their views of our practice and how it could be improved. We are also keen to be told about problems as soon as possible so they can be corrected promptly.
In NSW anyone may register a complaint with the Health Care Complaints Commission. Locked Mail Bag 18, Strawberry Hills, NSW 2012. Toll free number: 1800 043 159.
